Frequently Asked Questions
Everything you need to know about your Audien Hearing order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of the delivery date.
Do you offer a warranty on your products?
Yes, all our devices come with a one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your devices water-resistant?
Our devices are designed to withstand daily humidity and perspiration, but they are not fully waterproof. We recommend removing them before showering or swimming.
How do I choose the right size?
Each order includes multiple sizes of soft silicone ear tips to ensure a comfortable and secure fit for any ear shape.