Returns & Exchanges

At Audien Hearing, we want you to be completely satisfied with your purchase; if you are not happy with your items, we offer a 30-day return policy for all unworn and unwashed products. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Package Your Items

  Place your items in their original packaging, ensuring all tags are intact, and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.